Shipping Policy

Order Processing Times

Most in-stock items ship within 1–3 business days.
Custom, made-to-order, or decorated items (including embroidery, screen printing, DTF, HTV, and sublimation products) require additional production time. Typical production time is 5–15 business days, depending on project scope and current workload. Large agency or bulk orders may require extended timelines; your account representative will provide estimated delivery schedules.

Orders are processed Monday–Friday, excluding holidays. Orders placed after business hours or on weekends will begin processing the next business day.

Shipping Methods & Transit Times

We ship using major carriers such as UPS, USPS, and FedEx. Transit times are determined by the carrier and your location. Standard shipping typically delivers within 3–7 business days after dispatch.

Expedited shipping options may be available at checkout. Please note that expedited shipping shortens transit time, not production or processing time.

Shipping Rates

Shipping rates are calculated at checkout based on weight, destination, and selected service level. Oversized or specialty items may incur additional freight charges, which will be disclosed before payment.

Agencies or contract customers with negotiated shipping arrangements will see their rates automatically applied during checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates are provided directly by the carrier.

Address Accuracy

Customers are responsible for ensuring that shipping information is accurate at the time of ordering. Orders shipped to incorrectly provided addresses may result in delays or additional fees. If an order has not yet shipped and you need to update your address, contact us immediately.

Shipping Delays

We are not responsible for carrier delays caused by weather, labor actions, peak season volume, or other circumstances outside our control. Once an order is in transit, delivery speed is managed by the shipping carrier.

Damaged or Missing Shipments

If your package arrives damaged or appears to be lost in transit, notify us within 5 business days. We will work with the carrier to file a claim and, when appropriate, replace the damaged or missing items.

Please keep all packaging and materials until the claim is resolved.

International Shipping

At this time, we primarily ship within the United States. For agencies or organizations requiring cross-border shipments, please contact us to review available options.

Split Shipments

To expedite delivery, items may ship separately depending on availability, warehouse location, or production requirements. You will not be charged additional shipping fees for split shipments unless otherwise stated.

Custom & Special-Order Items

Because custom-decorated products are made to your specifications, these items are non-returnable and non-refundable unless defective or due to an error on our part. Production timelines may vary based on complexity and volume.

Contact

For shipping questions or assistance, please contact our team:
Email: info@taft360.com