Refund policy

Return, Refund & Hassle-Free Warranty Policy

Effective Date: December 1, 2025

At Taft360, we are committed to delivering high-quality products, exceptional service, and a smooth purchasing experience. This Return and Refund Policy explains how returns, exchanges, and warranties are handled for all purchases made through our website, customer portals, and direct sales channels.

1. General Return Policy

We accept returns on eligible products within 30 days of delivery. To qualify for a return, items must be:
• In new, unworn, unwashed condition
• Free of odors, stains, damage, or alteration
• Returned with all original packaging, tags, and accessories
• Accompanied by proof of purchase

Items that do not meet these criteria may be denied or assessed a restocking fee.

2. Non-Returnable Items

Certain products cannot be returned, including:
• Custom-decorated items (embroidery, screen printing, DTF, HTV, sublimation, tailoring, name tapes, agency branding, etc.)
• Special-order or made-to-order items
• Undergarments and base layers
• Clearance or final-sale items
• Items worn, used, damaged, altered, or missing packaging
• PPE products where hygiene or safety regulations prevent reuse

Custom items are produced to your specifications and are non-refundable unless defective or due to a Taft360 error.

3. Exchanges

For eligible products, exchanges may be made for:
• Size adjustments
• Color changes
• Alternate product selections (if of equal or greater value)

Exchanges follow the same 30-day eligibility requirements as returns.

4. Refunds

Once a returned item is received and inspected, an approved refund is issued to the original payment method. Refund processing may take 3–7 business days depending on your financial institution.

Shipping fees, rush fees, and custom work are not refundable unless we made an error.

5. Incorrect, Damaged, or Defective Items

If your order arrives:
• Damaged
• Incorrect
• Missing components
• Or defective upon arrival

Contact us within 5 business days for assistance. We will promptly:
• Replace the item, or
• Issue a return label and correct any order errors at no cost to you

Please retain all packaging and materials until the issue is resolved.

6. Hassle-Free Warranty Policy

We stand behind the quality of every product we sell. Our Hassle-Free Warranty provides peace of mind for product defects resulting from normal use.

What the Warranty Covers

• Manufacturing defects
• Material failures
• Early or abnormal wear not consistent with normal use
• Hardware issues (zippers, snaps, closures, stitching failures)

What the Warranty Does Not Cover

• Damage caused by misuse, accidents, or improper care
• Normal wear and tear from extended, heavy, or tactical use
• Unauthorized alterations or repairs
• Damage caused by third-party customization not performed by Taft360

How Warranty Claims Work

  1. Contact our support team with photos and a description of the issue.

  2. Our team will evaluate the claim within 3–5 business days.

  3. If approved, we will offer one of the following:
    • A replacement of the same item
    • A comparable item of equal value if the original is discontinued
    • Store credit toward a new product

There is no fee for warranty evaluations, and we aim to make the process fast, fair, and customer-friendly.

7. Agency & Contract Customer Returns

Agencies using a Taft360 uniform portal may have additional rules based on approved uniform standards, contract terms, or authorization workflows.

• Incorrectly ordered agency-restricted items may require supervisor approval for return.
• Custom agency garments remain non-returnable unless defective.
• Contract pricing does not alter warranty eligibility.

We can also assist quartermasters or administrators with consolidated returns or batch processing.

8. Return Shipping

For eligible returns:
• Customers are responsible for return shipping costs unless the return is due to a Taft360 error or warranty issue.
• Prepaid labels may be available and deducted from the refund amount if used.

We recommend tracking and insuring return shipments.

9. How to Start a Return or Warranty Claim

To begin a return, exchange, or warranty request, contact:

Taft360
1050 Glory Rd, Suite A
Green Bay, WI 54304
Phone: 888-287-1389
Email: info@taft360.com

Please include your order number and photos when applicable to expedite processing.

10. Policy Updates

Taft360 may update this policy from time to time. Any changes become effective upon posting to the website.